Before you begin, we recommend that you review the Client Agreement and its appendices.
After reviewing these documents, you can open a trading or demo account, upload color photos of documents to verify your identity and address, install a trading terminal, fund your account, and start trading.
You can find more detailed information about getting started in the Library section.
Opening a trading account is only possible after you have reviewed and accepted the public offer agreement (the Client Agreement and all of its appendices) while registering a Personal Area. Accepting these documents signifies that you fully and completely understand all of the conditions of the Client Agreement and its appendices and that you accept all of the rights and obligations set forth in the Agreement. Signing a paper copy of the Client Agreement is not necessary.
Exness Group has the following types of licenses:
The companies that belong to the Exness Group do not act as tax agents for their clients. Thus, the clients themselves calculate and pay personal income tax based on the laws of the nations of which they are citizens.
The company's server time is GMT+0. This is the most convenient time because clients and partners from around the world use Exness' services.
Technical support is currently available in 14 languages according to the schedule.
Yes, you can.
Please press the yellow Request callback button on the Contacts page and fill out the form.
Client support specialists will call you as soon as possible.
A corporate account can only be registered with Exness (Cy) Ltd.
To do this, please do the following:
After your application has been reviewed, you will receive either a notice that your corporate account at Exness (Cy) Ltd has been opened or a request for clarification regarding your application.
Yes, you may open as many accounts as you need for trading using a single IP address and identical personal data.
Security through email confirmation (medium security):
When operations such as withdrawals, changing passwords, etc. are initiated on a client's account, a message containing a unique confirmation code is sent to the email address he or she provided during registration.
Security through SMS confirmation (high security):
When making withdrawals or changing account settings, a text message is sent to the mobile phone number provided during registration. It contains a unique code to confirm the requested operation.
Operations are only performed upon confirmation via the security type (email confirmation or SMS) you selected.
We recommend that you review the Instructions for safely storing information.
Email confirmation is the least secure method of account security offered by the Company. When choosing this type of security, the Client assumes responsibility for the loss of his or her email account credentials.
If the email account provided during registration is hacked, criminals will gain full access to the funds in the trading account. In such cases, it is necessary to contact our support team and provide proof.
A Personal Area is a trader's personal section of our website. It contains information about all of their accounts (trading, demo, and archived) that have been opened using the same email address. In their Personal Area, a trader can make deposits, withdraw funds, take advantage of analytics, change passwords, and select desired settings.
To sign in to your Personal Area, follow this link.
To sign in to your Personal Area, follow this link. Please use the following credentials:
If you do not remember which email address you used when registering, please contact our support team.
If you have forgotten the password for your Personal Area, you can use the password recovery form.
Please be sure that the username you are using is the email address that you indicated when you registered your Personal Area.
You can also use a form to recover the password for your Personal Area.
Please direct this question to our support team. You will need to provide your account number and phone password.
Below are possible solutions if you are having trouble receiving our SMS message:
If these suggestions do not solve the problem, please contact our support team for further assistance.
Please verify that the email address you entered during account registration is correct.
Also check the contents of your "Spam" folder.
Try to send several requests to receive an email over the course of a few minutes or contact our support team for assistance.
After registering a trading account, you will receive a unique partner link in your Personal Area. It looks like this: https://www.exness.com/a/Ze6y43L0.
You can publish your partner link on various websites. Traders that follow your link and open a trading account will be automatically designated as your signed-up clients in your Personal Area.
For each closed transaction performed by a signed-up client, a partner reward will be credited to a special account in your Personal Area.
You can find more detailed information about this question here.
The Partnership tab shows the rewards you have received for transactions performed by the clients you have signed up. Click here to go to the Partnership tab.
In the Analytics tab of the Personal Area, traders who have made a deposit can sign up to receive analytical reports from Trading Central, a leading financial analysis firm. To receive these reports, you must accept the corresponding terms of service. Once you've done that you will be able to follow Trading Central's financial research, which is updated up to 10 times a day, in your Personal Area. You will also receive general information about how the weekly/monthly trend is changing for various currency pairs.
When you register a Personal Area, your phone number and email address are verified automatically. After registration, you must upload documents to validate your identity and address in the Settings section of your Personal Area.
For identification purposes, in the Settings section of your Personal Area you must upload a color copy of a document that establishes your identity.
The following file formats are supported: jpeg, bmp, png.
To verify your address, in the Settings section of your Personal Area you must upload a color copy of a phone bill, electricity bill, or bank statement.
The uploaded document must contain information from one of the past six months; the payer details (full name, address) must be clearly visible and match your registration data.
The following file formats are supported: jpeg, bmp, png.
According to the Client Agreement, identification of documents is a necessary condition of our partnership.
The ratio between your own funds and borrowed funds is called leverage. The terms "financial leverage" and "credit leverage" are also widely used. The size of the leverage in our company ranges up to 1:200, and may be changed through your Personal Area in the Settings tab.
The amount of leverage may vary depending on the amount of funds in your account. More detailed information is available here.
You can change or recover your trading password in the Settings section of your Personal Area.
To do this, select Change account password in the Settings section. Select the desired account from the list of accounts. Enter and confirm the new password. You need to confirm the operation with a verification code after clicking Change password.
Yes, you can change your Personal Area primary mobile number. To do this, you first need to add a new mobile number in your Personal Area. You can do this by following these steps:
To make the newly-added number your primary mobile number of which serves as your new security type and receives verification codes, follow these steps:
After the operation is completed, all verification codes will be sent to your new mobile number.
To ensure the safety of our clients' funds, changing of the email address that was provided during registration is not possible. You can open a trading account or a trial account in a different Personal Area using a different email address.
The account type that you selected during registration cannot be changed. We recommend that you register a new account.
Changing of account currency is not supported.
We recommend that you register a new account with the desired currency. If your current account has funds, in your Personal Area you can use an internal transfer to move them to the new account. There is no commission for internal transfers.
Your investor password is used to give a third party (investor) access to an account to evaluate your trading strategy. Trading is not allowed when the investor password is used.
You can change your investor password in the Settings section of your Personal Area.
Your phone password is a password you give to Exness employees during registration. It is subsequently used as one of the ways to identify you as our client.
You cannot change your phone password.
If you lose your phone password, please contact client support and provide your trading account number.
You can block a trading account on the main page of your Personal Area. To do so, click on the gray gear icon located on the right above the account you want to block. Select "Block account" in the menu that appears.
The account will then be removed from the main page of your Personal Area, the "Deposit" tab and the "Withdrawal" tab, but will be available for trading in МТ4.
In order to make a deposit using a wire transfer, in the "Settings" section of your Personal Area you first upload a color photo of a document that establishes your identity and then a color photo of a document that confirms the address of your residence. After your documents have been verified, the "Wire transfer" option will be available in your Personal Area. Complete all of the necessary forms and you will receive an invoice with the bank details of our account.
In order to make a deposit using a bank card, in the "Settings" section of your Personal Area you must first upload a color photo or a document that establishes your identity and then a color photo of a document that confirms the address of your residence.
After your documents have been verified, the "Credit card" option will be available in your Personal Area to make a deposit.
To replenish a trading account using a credit card, do the following:
1. Login to the Personal Area and go to the "Add Funds" section.
2. Select the "Credit card" operation type, select the account into which the deposit will be made, indicate the currency and amount of the deposit , and then click "Make deposit".
3. After you confirm the payment, if you are using a credit card to make a deposit for the first time, it must be authorized in our company's system. Select "Add new card" and enter the required information: card number, the card's expiration month and year, and the three-digit CVV security code; select the preferred currency and confirm the payment, if the card supports the "3ds" system. If the card does not support the "3ds" system, then it will need to pass authorization: A hold in an amount between 0.01 and 2.00 in the selected currency will be placed on the card. You will need to enter the Approval code or Authorization amount. You can find this information in one of the following ways:
Please note that at some banks these holds look like withdrawals; however, the funds remain on the card. After the card has been authorized, it will be linked to the account and the authorization amount will be released on the card. If you do not confirm the code within 24 hours, the hold will be canceled and the hold amount will be returned to your account.
4. If the card has already been linked to the trading account, select it from the list (the last four digits of the card number are displayed). Verify the card by entering the card expiration date and the CVV2 code.
5. If the deposit or withdrawal currency and the trading account currency differ, there will be a conversion at the current foreign exchange rate prior to executing the payment. The next page will display the conversion parameters and the commission size. Click "Confirm Payment".
The time it takes for the funds to be credited to the client account depends on the payment system used when making the deposit. A detailed description of the commissions and deposit times can be found on our website.
Yes. You can use a debit card to make a deposit on the same conditions that apply when using a credit card. To make a deposit using a debit card, in your Personal Area select the "Credit card" operation type.
Yes, of course. You can make deposits or withdrawals on non-business days.
For certain methods of making a deposit it takes some time to credit the funds to your trading account. You can review the payment times for each payment system in your Personal Area (by choosing to display the deposit options as a table) or in the "Deposit and Withdrawal" section.
If the deposit should have been instantaneous or if the deposit time indicated on the website has been exceeded, we strongly recommend you to contact our support team, and provide confirmation of your payment, e.g. a screenshot of a payment system's web page that includes an invoice number, amount, and date. In these circumstances our financial specialists promptly resolve issues related to crediting funds.
When filling out the form to withdraw funds through certain payment systems, including wire transfers and electronic payment systems, you will see a Profile field. This is where information about the bank account / e-wallet that will receive the withdrawal is saved. When withdrawing funds for the first time, you need to select Add a new profile. When the process is completed, the withdrawal information will be saved, so that in the future you won't have to re-enter the information. You will only need to select the information used previously in the Profile field.
You may only withdraw funds from your trading account in your Personal Area.
To withdraw funds, you need to use the same payment system you used to replenish your trading account.
Withdrawals from your trading account are made to the same wallet in the same payment system that was used to make a deposit in your trading account.
In this case, the withdrawal is made as a percentage of the deposits. For example, if you deposit $100 into your account using Perfect Money and $40 using WebMoney, future withdrawals will be allocated as follows: 72% of the total amount can be withdrawn using Perfect Money and 28% using WebMoney.
If you made a deposit using a bank card (credit, debit), then your first withdrawal in the amount of the deposit is made by cancelling the payment made from the bank card. The funds will be credited to your bank card.
The funds in your trading account that remain after your first withdrawal or are the result of successful trading may also be withdrawn to your bank card. Profits may be withdrawn from any account in your Personal Area as long as the account has sufficient available funds for the withdrawal. Furthermore, you can withdraw funds to any bank card previously used to make a deposit.
If you have not withdrawn any funds from your trading account for more than 90 days after making a deposit, then after 90 days you can withdraw any amount to your bank card.
The time required to withdraw funds from your trading account depends on the withdrawal method. More detailed information can be found on our website.
98% of all withdrawals are automatic on most electronic payment systems. If the system accepted withdrawal and processed it automatically, you will receive money in your wallet within seconds.
Yes, but your withdrawal cannot exceed your free margin. If you have insufficient margin at the time of the withdrawal, the withdrawal will be denied.
Below are possible solutions if you are having trouble receiving our SMS message:
If these tips don't help solve your inability to receive an SMS, please contact our support team and provide the following information:
An internal transfer is made in your Personal Area.
An internal transfer is possible between different types of accounts, if the accounts were funded using electronic payment systems supported by both account types.
There is no commission for internal transfers.
If a wire transfer, credit card, Skrill (Moneybookers), CashU, Neteller, or Poli was used to make the deposit, an internal transfer is possible between personal accounts that belong to the same client and are located in the same Personal Area.
To withdraw funds, you must use the same payment system used to make the deposit to the account from which the internal transfer was made.
For example, you make a deposit in account "A" using a WebMoney purse and then you perform an internal transfer to account "B". In this case, the owner of account "B" can withdraw funds from his or her account to the WebMoney purse.
Please contact our support team. We also recommend that you observe the following rules when performing internal transfers:
The type of execution depends on the account type and the type of the financial instrument:
- if CFDs on currency pairs are used:
Market execution is used for CFD on futures orders.
Informaton on the types of execution can also be found on our website.
No commissions are paid for forex trading in Mini and Classic accounts.
The commission for CFD trading on commodities is 13 USD and 10 USD per 1 lot on Mini and Classic accounts, respectively.
There is a tool on our website to calculate these values - Trader's Calculator.
The concept of "trading volume"
An account's trading volume is the sum of all the transactions closed on the account, expressed in USD. Trading volume accounts for both directions required to close a transaction, i.e. the operations to "open" and "close" the transaction.*
The transaction volume is determined using the formula:
transaction volume = lot x contract size
Several types of transactions are possible on a trading account:
Let us consider some examples of how to calculate the trading volume for various transactions completed on the same trading account. We will find the total trading volume for the account:
1) A trader opened a transaction with an order to Buy 1 lot of EURGBP, and then after some time closed it with an order to Sell 1 lot of EURGBP. The EURUSD exchange rate is 1.35000.
The transaction volume at opening is 1 x 100,000 = 100,000 EUR.
The transaction volume at closing is 1 x 100,000 = 100,000 EUR.
We convert EUR to USD at the current exchange rate at the time of the transaction.
100,000 EUR = 100,000 x 1.35000 = 135,000 USD.
Consequently, the volume of both transactions (opening and closing) is 135,000 USD.
The transaction's trading volume in both directions (round turn) is 135,000 USD + 135,000 USD = 270,000 USD. This is the value added to the account's total trading volume.
2) The trader opened a transaction with an order to Sell 1 lot of USDCHF and then after some time partially closed it with an order to Buy 0.6 lot of USDCHF.
The transaction volume at opening is 1 x 100,000 = 100,000 USD.
The transaction volume at closing is 0,6 x 100,000 = 60,000 USD.
Considering that both directions of the transaction's closure are included in the trading volume, 60,000 USD + 60,000 USD = 120,000 USD is added to the account's total trading volume.
3) The trader opened a transaction with an order to Sell 3 lots of GBPUSD and keeps it open. The GBPUSD exchange rate is 1.57000.
The transaction volume at opening is 3 х 100,000 = 300,000 GBP.
We convert GBP into USD at the current exchange rate at the time of the transaction.
300,000 GBP = 300,000 x 1.57000 = 471,000 USD.
The transaction remains open. Accordingly, the volume of the open transaction is not included in the account's total trading volume.
To get the account's total trading volume, find the sum of all of the volumes of all the account's closed transactions:
The account's total trading volume = 270,000 USD + 120,000 USD = 390,000 USD = 0.39 million USD.
The total trading volume is usually expressed in millions of USD.
* in some bonus programs and contests, trading volume means the cumulative trading volume for closed transactions in one direction (per side). An appropriate explanation is included in the description of the program or contest.
Pursuant to Exness' General Business Terms, if your account has a negative balance after closing positions, the trading account balance is adjusted to zero. Thus, it is absolutely impossible for you to find yourself in a situation where you have incurred losses greater than the funds in you trading account or are obligated to reimburse a negative balance.
A full month trading report is sent to clients via email on the first day of the month following the reporting month.
You can also generate your own report using МТ4. To do so, open the context menu on the Account history tab by right-clicking with the mouse and selecting "Save as report" or "Save as detailed report". Please note: archived transactions are not displayed in МТ4, so they will not be included in the report generated in the trading platform.
Trading account statistics for any chosen period, as well as a detailed trading history report that includes information about archived accounts, can be found in the Monitoring tab in your Personal Area.
To end delivery of the daily and monthly reports for a specific account, contact our support team and provide your account number and phone password. Report delivery for that account will be disabled within 24 hours.
Please note: report delivery can only be turned off completely - disabling only one of the report types is not possible.
In order to reduce the load on the trading server, your trading account history (including information about all trading operations, deposits, and withdrawals) is archived every 35 days. On the "Journal" tab in MetaTrader 4 and in the trading terminal's log files, you can see the corresponding "archived orders" comment. However, the archived history may be requested from Exness client support.
Exness offers a wide range of analytical tools that help traders make well-grounded forex trading decisions every day.
Monday through Friday we offer analytical reviews from our expert Sergei Kochergin.
In MetaTrader 4 Exness clients receive news from Dow Jones, a leading information provider in the world of business and finance.
All traders who have made a deposit have access to analytical reports from Trading Central and WebTV in the "Analytics" section of their Personal Area.
Additionally, you can also install the TC.Technical Analysis indicator, which puts analytics right on charts in the trading terminal.
The minimum and maximum transaction size for trading at Exness depends on the selected account type.
When hedging/locking forex instrument positions on Mini, and Classic accounts, the margin does not apply (it equals zero). More detailed information can be found here.
Stop Level - is the distance (in points) closer than which a pending order relating to the current price cannot be placed. The values for Stop Level for different trading instruments in Exness are provided on the page Contract specifications.
Freeze Level is not available in Exness Group.
Margin Call is a message with a demand to deposit additional funds to avoid a Stop Out or to close losing positions, if the equity/margin ratio reaches a certain level.
Please note that we reserve the right to close a position if the Margin Call level is reached.
Stop Out is the forced closure of an order, when the equity/margin ratio is less than a certain level, to avoid a situation in which the client would owe the company money due to a negative fund balance of the trading account. Given several open positions, the greatest loss-making position is forcibly closed first.
Stop out и Margin call levels for different types of account are provided on the page of account registration.
Level II quotes allow a trader to analyze market depth when trading in primary currency pairs.
Thanks to them, traders may be granted access to market makers’ quotes and those of major institutional forex players, as well as to see the depth of the market forming five positions and including data on the five highest Bid prices and five lowest Ask prices, as well as available volumes for each of the prices.
In other words, Exness provides its clients with the opportunity to see the demand and more accurately predict its possible pressure on the current best Bid and Ask prices, as well as the strength of potential resistance to a drop or growth in price.
To view Level II quotes in MT4 terminal we recommend you to use EXNESS OneClickTrader script, which you can download here.
The Exness company has no restrictions on the use of advisors and trading strategies.
Swap is applied for various tools, in accordance with the Contract specifications.
To calculate the amount of swap that applies to the particular parameters of a transaction, you can use the Trader's calculator.
The following table sets out full details as to how swap is applied to accounts at Exness.
Application of swap at Exness Group:
|Day||Time applied (GMT +0)||Amount of swap|
Exness has created special swap-free accounts for residents of Islamic countries. On swap-free accounts there is no daily crediting / withdrawal of funds / losses related to swap-operations. Thus, the client does not receive any extra income and does not suffer any extra losses.
These accounts are opened automatically: the system identifies which clients are residents of Islamic countries, based on the passport data and telephone number stated in the client's personal data, and attributes to this account the status "swap-free".
Attention! Clients are found to have abused the "swap-free" status attributed to their accounts, the Exness Group shall retain the right to cancel this status on all of the client's trading accounts and apply swap to the account, covering the entire period during which the client has used the "swap-free" status. Improper use in this case is, including but not limited to, a situation where a large portion of the transactions on the client's trading account has a negative swap, which is not levied by the Exness Group, in accordance with the "swap-free" status.
Further information about this can be obtained by contacting our support team.
Note that the "swap-free" status is not available for Forex ECN accounts. For these accounts, all operations involving the application of swap will be carried out in full.
This is due to forex trading hours: Sunday, 21:00 GMT+0 – Friday, 22:00 GMT+0.
At Exness, we only provide quotes with five decimal places for most currency pairs. Trading using quotes with four decimal places is not possible for these instruments.
A suffix in the name of a forex trading instrument may indicate the type of account required to trade the instrument as well as the type of order execution used for the instrument. The following table lists all of the suffixes used in the names of forex instruments and indicates the corresponding types of accounts and order execution:
|Suffix||Account type||Execution type||Example of a trading instrument||Name of the symbol group in the MT4 terminal|
|no suffix||Classic||Instant execution||AUDGBP||Forex|
|- m||Mini||Instant execution||EURUSDm||Forex_Mini|
|- k||Classic, Mini||Market execution||AUDCADk||Forex_MarketEx|
|- f||Classic, Mini||Market execution||USDCADf||Forex_Fixed|
This information is available at the following link: Contract specifications.
The Exness Group offers its clients the ability to trade various instruments with both floating and fixed spreads.
For instruments with floating spreads, the specifications indicate the average and (for certain pairs) the minimum spreads. You can review them in the "Contract Specifications" section. It is not possible to determine the maximum spread, because the floating spread changes in response to the market situation.
For currency pairs with a fixed spread, the spread is constant. You can see it in the "Contract Specifications" section by clicking the "Market" button.
The spread for the specified quotes is floating and may differ from the values given in the table on the website, which reflect the minimum or average levels. Since the spread depends only on market conditions, it may now exceed the average values. The spread usually expands when important news is released or during a change in trading hours, but this expansion is generally short-lived.
Exness clients also have the opportunity to use instruments with a fixed spread. To do this, go to the Settings section of your Personal Area and accept the conditions of the agreement for trading fixed-spread instruments.
Exness Group offers trading in gold and silver on Cent*, Mini, and Classic accounts.
Trading instruments with gold begin with "XAU" (e.g. XAUUSD), while instruments with silver begin with "XAG" (e.g. XAGAUD).
You can find more detailed information about the conditions for precious metals trading in the "Contract Specifications" section.
*Available to Exness clients in certain regions.
Please contact our support team with your trading account number and the order number. It will be closed by our specialists.
Exness offers the ability to use various versions of MetaTrader.
You can find all versions of MetaTrader 4 for the PC on the corresponding page of our official website.
There is a separate version of MetaTrader 4 for clients of Exness Limited and clients of Exness (Cy) Ltd. The appropriate trading server settings are specified in each of the terminals, which makes it easier to sign in to the platform. There are no technological differences between the platforms.
You can install MetaTrader 4 Multiterminal, which will let you trade using several accounts simultaneously.
If you have the Mac OS operating system on your computer, you can also download the corresponding platform. If your computer is running Linux, we recommend that you read the installation instructions for the trading terminal.
If you prefer mobile trading, then you can install the mobile version of MetaTrader 4 or MetaTrader 5 on your iPhone or Android phone. Links to the mobile terminals are available on the "Downloads" page of the Exness website. On the same page you can download MetaTrader 5 for the PC, which supports the opening of a demo account.
Exness Group's main trading servers are located in the Netherlands.
Addresses of servers for trading accounts
Addresses of servers for demo accounts
Addresses of servers for demo accounts
Open your МТ4 and use the "File > Open Data Folder" feature. In the Data Folder window, find the MQL4 folder. It contains all the necessary folders to install advisors, indicators, and scripts.
To install a custom indicator, advisor, or script, copy its files into the corresponding folders in the Data Folder: advisor files go into MQL4\Experts\, indicator files go into MQL4\Indicators\, and script files go into MQL4\Scripts\.
If libraries (.dll files) or settings (.set files) are used in addition to the main files, they must also be copied into the corresponding folders of the Data Folder: MQL4\Libraries for libraries and MQL4\Presets\ for settings.
You can also install advisors, indicators, and scripts from the Library. A Library tab (Code Base) is available in the terminal window. After finding the desired file (files are sorted alphabetically), right-click on it and select the Download menu item. The desired script, advisor, or indicator will be loaded and installed automatically.
The TC.Technical Analysis indicator, made available by Trading Central, an international research provider for the financial market, is an excellent tool to view up-to-date technical analysis right on charts in MetaTrader 4.
The indicator is available to download as an executable file (.exe) here. After downloading the file, it is important to correctly specify the folder on your computer that contains the trading terminal files. When you finish installing the indicator and restart MetaTrader 4, the indicator will be available in the terminal's "Navigator" window.
The indicator works for the following currency pairs: AUD/USD, EUR/AUD, EUR/JPY, EUR/USD, GBP/JPY, GBP/USD, NZD/USD, USD/CAD, USD/CHF, USD/JPY (regardless of trading account type).
To view the analytical report, drag the indicator from the "Navigator" window to the corresponding chart and check "Allow DLL imports" in the TC.Technical Analysis settings. The indicator is available in more than 20 languages.
More detailed information about the indicator's settings is available here.
Signals is an official MetaQuotes service that allows MetaTrader 4/5 users to copy the trading operations of traders based on a subscription.
To copy signals, all you need is to have a trading account or a demo account with Exness, and be registered in the MQL5.Community. You can copy signals only from trading accounts hosted on the same server as your account.
"No connection" in the trading terminal means there is no connection with the trading server.
First of all, this could be due to a lack of an Internet connection. Your Internet service provider may be experiencing problems.
Second, it is important to be certain that you selected the correct trading server when signing in to the trading terminal. Try to connect to your account again (File -> Login to trade account). You can find out the right trading server for your account in your Personal Area.
If your Internet connection is working normally and the correct server is selected, you should try rescanning the server. In MetaTrader 4, click "No connection" in the lower right corner. A sub-menu will appear. Click "Rescan servers".
The terminal may not have a connection due to installed anti-virus software or a firewall (for example, the built-in Windows Firewall). It's possible that one of these programs is blocking the incoming/outgoing traffic on port 443. You can fix the problem by adding the terminal to your anti-virus software's list of authorized programs or by disabling your firewall.
The "New order" button may be inactive for the following reasons:
Order is the term used for a client's instruction to a brokerage to carry out any trade. There are two basic types of orders in the terminal: market and pending. In addition to these, there are separate considerations for “Stop Loss” and “Take Profit” orders.
Market Order is an instruction to a broker to buy or sell a financial instrument. The result of the execution of this order is the completion of a sale-purchase transaction. The price of the transaction is determined by the type of execution, depending on the type of instrument. In general, buying takes place at the demand (Ask) price, and sale at the offer (Bid) price.
Take Profit is designed to lock in profit when the price of a financial instrument has reached a predicted level. Execution of this order completely closes the transaction. It is always associated with an open position or pending order. This order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions. Also keep in mind that with market execution, placing a Take Profit order is only possible after opening a position.
Stop Loss is used to minimize losses in the event that the price of a financial instrument begins moving in a losing direction. If the price of the instrument reaches that level, the position is completely closed automatically. Stop Loss is always associated with an open position or pending order. The order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions.
Take Profit and Stop Loss levels are set for a position based on the previous order (market order or activated pending order). In other words, the stop level for each subsequent order for a single position replaces the previous levels. Triggering Take Profit and Stop Loss orders leads to complete closure of a position.
You can use Trailing Stop to automatically move a Stop Loss order with the price.
Trailing Stop - is one of the most efficient instruments for maximizing profits. This type of order is very handy in trades, when it is impossible to track the changes in the status of the market. It is a Stop Loss management algorithm in which MetaTrader "raises" a Stop Loss order, given X points of profit. The Trailing Stop is used for open positions and is not hosted on the server, but on the client terminal.
Pending Order is an instruction to the brokerage to buy or sell a financial instrument in the future under specific conditions. The following are the types of pending orders available:
* Only available in MT5
To learn more about the types of orders supported, please follow this link.
In addition, you can get detailed information by downloading Client Agreement and carefully reading it.
When opening a position, you can establish these levels in special windows.
After opening a position, you can set these levels in the following way:
Choose the required open position, right click on it, select “update or delete order” and set the required parameter.
For pending orders, the placement of Stop Loss and Take Profit is possible at a distance no closer than the level of the spread, in relation to the opening price.
Trailing Stop is an option to automatically move the Stop Loss level after a transaction becomes profitable.
In order to place a Trailing Stop order, select an open position in the “Trading” tab in the "Terminal" window. Right-click on the selected position. A shortcut menu will appear where you can set the level of the trailing stop.
A Trailing Stop works in the trader’s terminal, not on the brokerage’s server, so it is inactive if the terminal is closed.
What does this information mean: D-WM-USD-100799?
D — deposit
WM — WebMoney
USD — the currency in which the deposit was made
100799 — transaction number
What does this line mean: W-MB-EUR-98454?
W — withdrawal
MB — Skrill (Moneybookers)
EUR — the currency in which the withdrawal was made
98454 — withdrawal ticket
What does this comment, so: 0%/0.0/154.0, mean?
This line means that the transaction was closed by a Stop Out upon reaching a margin level of 0%. Moreover, equity was 0.0, while the margin was 154.0.
The meanings of other transaction comments are given below:
canceled - a pending order has been canceled;
expiration [2015.03.06 15:15] - a pending order was not activated and has been deleted as per the set expiration time; [2015.03.06 15:15] - the expiration date and time of the pending order;
no money - insufficient free margin to complete this transaction;
close hedge by 123456 - the transaction was closed by offsetting order No. 123456;
partial close - the transaction was partially closed by an offsetting order;
from 123456 - a new transaction with a new number has been opened for the remaining volume from transaction 123456;
to 123456 - the partially closed transaction, 123456 - the number of the new transaction for the remaining volume;
archived orders - an operation that summarizes the results of all transactions deleted from the МТ4 history;
null - adjustment of the amount of losses in excess of the client's funds, "zeroing of a negative balance";
agent 88888888 999 lots - partner reward from client 88888888, whose trading volume is 999 lots;
sub-agent - partner reward from sub-agents;
canceled/gap - a pending order has been deleted during an activation attempt with slippage and the first available open price was worse than the pending order's Take Profit level;
Deposit from website - a demo account was replenished from the website;
Order is locked - the order is being activated on the server. During activation an order cannot be modified or deleted by the trader.
Exness guarantees no slippage for nearly all pending orders, executed 3 hours after the trading opens on a particular Forex instrument. Exceptions are orders that fall in the price gap, for which the following rule applies: i. if order is executed in market conditions different from normal (for example: under conditions of low liquidity), or ii. the price specified in the pending order falls into the gap,and the difference (absolute value) in points between the first market quote (after the gap) and the price of the order is equal to or exceeds a certain number of points (gap level) for a particular instrument, such an order will be executed at the first market quote that follows the gap. In all remaining cases the order execution price will correspond to the price specified in the order.
The values for the gap level are provided in the table:
|Currency pair||Gap level, in points|
We try to take all measures to prevent the likelihood of non-market quotations and spikes, so the chances of any transaction at a non-market quote are very small. If the order is accepted, all transactions, both with profit and with losses, will be canceled.
Please set the maximum level of price deviation within the limits of several points. In addition, in order to ensure reliable functioning of the Advisor, we recommend that you use our VPS service and install the advisor on VPS hosting.
No slippage is guaranteed for practically all pending orders executed at least three hours after opening of trading on a particular forex instrument. If the price indicated in a pending order falls into the gap, and the difference between the first market quote (after the gap) and the price of the order will equal or exceed a certain number of points (gap level) on a particular instrument, the order will be executed according to the first market quote. In all remaining cases the order execution price will correspond to the price specified in the order. For more information on this, please go here.
If you are unable to close an order in the trading terminal, please do the following:
Do keep in mind that trading a currency pair with the "f" suffix (a financial instrument with a fixed spread) may be difficult during times of irregular market conditions. You can learn more about trading this type of instrument in your Personal Area.
Trading financial instruments using instant execution may also be difficult during periods of high volatility in the market, e.g. when important news is released. At these times, you may encounter requotes when attempting to send orders using the terminal.
You can always contact Exness support team to clarify the situation with order execution. We recommend that you attach your terminal's log files when you request a consultation. This will let our technical specialists perform a more detailed analysis of the situation.
You may send your complaint to Exness in any way as described in the Complaints Procedure for Clients found in the "Legal documents" section of the website.
Leverage will automatically be adjusted up or down as the client’s account equity changes, in accordance with this table.
For Mini and Classic accounts:
|Funds, USD||Maximum leverage|
|0 — 19 999||1:500|
|20 000 — 49 999||1:400|
|50 000—199 999||1:200|
|From 200 000 and more||1:100|
The maximum leverage can be changed in your Personal Area in Settings tab.
In the MetaTrader trading terminal, leverage is always half of the actual leverage of your Exness account, which is why you see a leverage of 1:250.
Moreover, margin will be charged in accordance with the actual leverage amount. You can verify the correctness of the margin calculation using the trader calculator on the Exness website.
At present, restrictions on the maximum leverage available have been set for the following countries:
Free margin in your trading account is calculated as the difference between equity and margin. Accordingly, the amount of free margin decreases when margin increases.
If you closed a hedging order after the increased margin requirements took effect (Friday at 19:00 GMT +0), the order will be treated as opening of a new transaction with leverage of 1:200 and the margin will be calculated accordingly. The margin on the account in such instance is increased by the appropriate amount, resulting in a reduction of free margin.
More detailed information about various ways margin is calculated under the increased margin requirements can be found here.
Exness Group's main trading servers are located in the Netherlands.
Server addresses for trading accounts
Server addresses for demo accounts
Server addresses for demo accounts
VPS hosting is a virtual private server service that Exness provides for its clients. You can review the advantages of trading via a virtual private server on the VPS hosting page.
To qualify for VPS hosting, you need to deposit at least 500 USD or its equivalent in another currency. To get VPS hosting, please contact our support team.
Please note that while your request is being processed (5-7 days) you must have more than 100 USD in your account.
The following restrictions apply to your use of VPS hosting: your total deposit must be at least 500 USD or its equivalent in another currency. Moreover, you may not independently install software on the remote terminal.
Note: VPS hosting may be suspended if there is no trading activity on your account for an extended period of time. Access may be restored after trading resumes (a new application must be submitted). VPS hosting is designed exclusively for trading on Exness servers.
You can only apply if your total deposit is at least 500 USD. If you received this money as the result of successful trading, you cannot submit a request for VPS hosting.
Yes, Exness offers the following additional services for free to clients using VPS hosting:
All clients of Exness Group automatically and immediately become our partners after registering a trading account and receiving a partner link, with which they can use to sign up their own clients.
This link is on the home page of the Personal Area and it looks like this:
After a trader follows your partner link and opens a trading account, he or she will automatically be designated as one of your signed-up clients in your Personal Area. Additionally, a special account will be created in your Personal Area, into which your partner reward will be deposited for every transaction performed by each of your signed-up clients.
If desired, you can have the partner reward credited to a particular trading account in your Personal Area. To do this, your partner link needs to be of the following format: https://www.exness.com/a/%Account number%, where %Account number% is your account number.
Any Exness partner can use this link to attract clients and receive a partner reward. More experienced partners who successfully sign up new clients can achieve Introducing Broker (IB) status.
In order to become an Introducing Broker of Exness Group, you will need to fill out the appropriate application form on the website.
A major advantage of being an Introducing Broker is a higher reward rate (more than 30% of the spread) and the ability to receive rewards on trades performed by second-level clients.
Auto-referral is a system in which a client acts as his own agent without signing up any other clients.
Auto-referral is prohibited at Exness. This means that you are not allowed to use your own partner link to register a new account in order to receive a reward for your own transactions. If we detect auto-referring, you will be sent a notice requesting the agent to be changed to "0". Other measures, which you can read about in the "Introducing Broker" section on our website, will also be taken.
To find out who the agent of your account is, contact our support team and provide your account number and phone password.
In order to change the agent, it is necessary to contact our support team with your request. This will require that you provide your account number and phone password.
Then do the following and the agent will be changed automatically:
Note! The agent will be changed for all of your Personal Area's new trading accounts. The agent cannot be changed for existing accounts. Therefore, after changing the agent for your Personal Area, you must open a new account, which will be "attached" to the new agent, along with all other new trading accounts in your Personal Area.
To do this, you need to provide the client with your partner link. This link can be found in your Personal Area.
Any client who uses your partner link to get to the Exness Group website and open a trading account will be automatically assigned as one of your signed-up clients and his/her account number will appear in the list of clients in your Personal Area, in the Partnership tab.
The reward for trades performed by your signed-up clients will be accrued in your partner account as soon as they fund their accounts and start trading. If your client used the partner link for a specific trading account during registraion, the reward will be deposited into the account indicated in the partner link.
The reward for transactions performed by your signed-up clients is credited once every 24 hours. Please note that it will take some time for the information to be reflected on your Personal Area.
If your partner link is used to open a Cent* or Mini account, you can receive more than 20% of the average spread on trades performed by your signed-up clients.
In this case, the reward is calculated using the following formula:
Reward amount = Commission size х Opening spread in points х Price of a point
The commission size is determined individually based on the conditions of the partnership agreement.
You can find more detailed information here.
*Available to Exness clients in certain regions.
The partner reward size for CFD for commodity futures transactions completed by signed-up clients is 20% of the contract's commission for partners of all levels.
In this case, the reward is calculated using the following formula:
Reward amount = Commission size х Lot х Contract commission
You can increase the size of your partner reward by becoming an Introducing Broker. To do this, complete and submit an application here.
Once your application has been approved and you have become an Introducing Broker, your reward size will begin to automatically change according to the total trading volume generated by your signed-up clients and the individual conditions of your Partnership Agreement.
When signed-up clients receive bonuses, a bonus coefficient, calculated using the following formula, is applied to the reward payable to a partner:
Bonus coefficient = (Equity - Client's current bonus) / Equity
If you have any questions concerning receiving your reward, please contact our support team.